In order for your operations to run smoothly, you must have your order management system, e-Commerce and EDI solutions work in harmony with each other. Allowing them to integrate and automatically transmit transactional data between each other reduces time plus the risk of delays and errors. It creates a simpler process that as a result makes your life easier.
Why You Should Unify Your Order Management, e-commerce and EDI Solutions
Fully integrated inventory and order management systems (OMS) are becoming increasingly important as retailer inventory and shipment solutions diversify. OMS not only includes bulk fulfillment, but e-commerce and retailer dropship orders/returns as well.
Warehousing and inventory requirements have increased, but businesses just aren’t ready.
46% -- of Small-to-Medium-Sized Businesses (SMBs) don’t track their inventory or track it manually
8.3% -- Increase of on-hand inventory over the past five years
6.8% -- Increase in the number of U.S. warehouses over the past five years
EDI-integrated order management solutions not only streamline e-commerce processes, but they strengthen in-store sales.
92% -- of all retail sales that occur in stores. Customers physically visit stores, but the information transfer between stores and their online resources must be fluid.
81% -- of shoppers research products/services online prior to purchase. If your customers view your product online and visit your store to initiate the purchase, you need to be sure that the exact item – the right size and color – is in stock.
30% -- of returns are products purchased online. Integrated fulfillment, inventory, and shipping management will decrease the probability of order inaccuracies.
An integrated supply chain keeps consumers happy and loyal.
100% -- Increase in order value for repeat customers. When consumers come back, they spend more. If your order management and EDI transaction processes are smooth and efficient, then your products ship on time, accurately, and safely. Plus, your services and billing are executed correctly, giving your consumers a positive shopping experience.
95% -- of customers share poor experiences either with friends or online. Unhappy customers are vocal about it. Effective supply chain integration enables you to get the right products to the right place in a timely manner, which strengthens customer satisfaction and eliminates bad customer word-of-mouth. Strong OMS facilitates fast and accurate service deployment, product shipping, effective inventory management, and solid customer complaint resolution.
59% -- of customers say a bad experience causes them to stop buying from a company. An OMS integrated with EDI reduces order errors, speeds up order processing and shipments times, allowing you to deliver consistently efficient service and a positive customer experience.
Manual processes vs. Integrated OMS and EDI
Still using manual (Excel, paper documents) processes? Compare and contrast:
- Difficult to scale.
- Non-compatible order processing between sales channels
- Error-prone inventory tracking
- Increased labor costs due to manual inventory and integration processes
- Questionable data security
- Improve inventory control & order management
- End-to-end visibility
- Easy inventory cross-referencing between outlets
- Accurate data feeds across channels
- Integrate order processing with EDI
- Optimal customer fulfillment
RESOURCES & LINKS
|Supply Chain Resources & White Papers